Terms & Conditions
Our company policy states that we cannot refund an item that is not damaged or broken. We do however offer the option of exchanging the item for any other item(s) we have in stock.
Our return policy is as follows:
RS Luxury Collection (Pty) Ltd will only cover the shipping fees for the return of defective or incorrect items.
If the customer would like to make an exchange, they need to return the product to our warehouse at their own expense in its original packaging with a covering letter detailing the reasons for the exchange of the product and their contact details. Returns for exchanges are accepted within 7 days of purchase.
Returns and refunds will not be accepted for used products.
Returned or exchanged items must be in their original packaging and returned within 7 days from the day of purchase.
Online orders are packaged and inspected via a check list system to check for any Damages, Defects or Breakages before the package is handed to the courier.
If the product is factory damaged RS Luxury Collection (Pty) Ltd will fully refund the product cost, which will need to be determined once the goods are returned to RS Luxury Collection (Pty) Ltd and inspected in a process of 5 to 7 working days from the date the goods has been received.
If need be the goods will be sent back to the supplier to check and determine the return or refund policy. Shipping charges will not be refunded.
In the event that the customer would like to be assisted with the courier process, RS Luxury Collection (Pty) Ltd will assist with the courier collection from the client to our Warehouse. The shipping costs will be deducted from the Refund or exchange amount in the event that a Refund or exchange is allowed.
The Balance of the Refund or Exchange amount will be determined and the Refund or Exchange will then be processed.
Refunds are processed within 3 to 4 working days. Exchanges are dispatched within 2 to 4 working days after the items have been inspected and approved by the Operations Manager or any personnel with the authority to approve exchanges.